Resume

          Doug Metcalf
          Draper, UT 84020
          E-mail: jobsearch@dougmetcalf.com

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Product Manager - Solving problems


  • Build compelling products that solve problems by matching business objectives to user needs. 
  • Define and deliver on product goals to improve user experience, increase usage and market share. 
  • Technical bridge between internal and external stakeholders that discover, interpret, and prioritize product specifications and requirements into an Agile backlog. Ensure user requirements and business objectives lead the product development plans.  
  • Collaborate with development, UX/UI design and marketing teams to deliver products and material to exceed the user’s expectations.
  • Create, manage and communicate enterprise product roadmap throughout the life cycle.

PROFESSIONAL EXPERIENCE
Senior Product Manager
Fidelity Investments
2019 - 2020
  • Product Manager responsible for collecting and analyzing product usage data, capturing product requirements, refining and scoping user stories for next generation cloud-based business process and data platform.
  • Identified data governance for new Data Lake to deliver on legal, regulatory & privacy standards for data storage/access, PII and security.
  • Created reports and visual insights using Tableau & Domo using data collected from Snowflake, SharePoint, and legacy data warehouse.
  • Analyzed and prioritized roadmap based on business objectives, product goals and solving user problems as the voice of the customer to leadership.
Senior Product Manager
PowerSchool
2014 - 2019
  • Product Manager for K-12 professional development platform, doubled annual recurring revenue to $10M over four years.
  • Defined and managed new features and enhancements through inception, development and launch. In 2018, product achieved 39% YoY growth rate in new bookings.
  • Researched user needs and defined technical requirements for development and release of company’s first native mobile application.  Attained goal of 15% of user base installs within 8 months. 
  • Defined product roadmap and prioritized the development development for 6 releases per year. Analyzed and prioritized roadmap based on business objectives, product goals and solving user problems.

Senior Product Manager
EVault/Seagate Technology
2012 - 2014
  • Create and manage the web and mobile application product roadmap for cloud backup service. Researched and prioritized product enhancements and new features.
  • Developed transition plan for replacing a 6-year-old web interface with a higher performing, more intuitive interface based on recent web standards, while the customer accounts grew from 4000 to 15000 users. 
  • Built business case and gained approval to develop and launch a native mobile app to interface to SaaS web service.  

Senior Technical Product Manager
BlackBerry
2005  - 2012
  • Led team of technical product managers for the BlackBerry unified communication application and service.  Releasing MVP and 3 additional versions.
  • Engaged with enterprise customers within our Early Adopter Program to solicit and gather feedback on mock-ups, prototypes or beta versions, providing the research needed to define the feature priorities, interface design and user experience of the product.
  • Collaborating with the product marketing teams, analyzed the demand funnel and channel management efforts to ensure the delivered solution was exceeding the sales target forecast.  

EDUCATION
Masters of Business Administration
Loyola Marymount University

Bachelors of Science in Electrical Engineering
Montana State University

​PRIOR PROFESSIONAL EXPERIENCE
Pre-Sales Engineer – iBAHN
Owner – Time for a Break, LLC 
Sr. Sales Engineer – Lucent Technologies
Data Services Planner – Qwest
Network Engineer – US Air Force 
Competencies
​Agile Product Development
User Empathy
Competitive & Market Analysis Grooming User Stories
Acceptance Criteria
Stakeholder Buy-In
Prioritize Backlog
Roadmap Execution
Product Launch
Marketing Collateral